Science & Care
& Care
Where ingenuity meets care
Johnson & Johnson is here to transform the future of health with you. We are tremendous believers in the power of science, but we know that patient-centered innovation only happens when we intimately understand human behaviours, emotions and lived experiences.
We are continuously working to develop treatments and aspiring to find cures. Johnson & Johnson has a rich history of pioneering new ways of doing things, but we're still searching for ways to better understand and eliminate friction along the healthcare journey so that we can support patients in an integrated way, to deliver better care for all.
Together with clinicians and leading advocacy groups we have invested significantly to deepen our understanding of patient's thoughts, ideas and concerns about their end-to-end healthcare journey. We've co-designed advocacy campaigns, built evidence-based communications initiatives to improve health literacy, and invested in programs that are delivering tangible change in patient outcomes. We do more than listen - we act.
There is always more we can do to improve the patient experience and deliver better outcomes across every person's healthcare journey. That is why we are committed to learning, understanding and remaining curious about every patient's experience. We are eager to share our learnings with industry, clinicians and the broader healthcare eco-system so that together, we can deliver true patient-centered care.
Inspired by patients, we take health personally because health is personal.
What science and care means to us
We sat down with leaders from advocacy groups a to hear their thoughts on the current state of patient centricity in healthcare. What does it truly mean for science and care to come together to support patients? What are we doing and what more could we do in the future? From the quality of information, to involvement in decision making; hear what matters for our patient communities.
Designing with patients, not just for patients
As an innovative medicine organisation, our job is not just to treat diseases - it's to treat people. We innovate with purpose to lead where medicine is going. We believe that to improve the health of patients, we must integrate the human perspective at every stage: from scientific discovery through to disease management.
Mapping the end to end experience through the lens of patients means we can better understand the moments that matter to them. This is what they told us:
Patient experience over their healthcare journey
Underlying motivations impacting patient behaviour and response to different aspects of their disease and treatment
Moments that matter and opportunities for improvement within the healthcare system
Potential solutions to improve the patient experience and aspects of care that matter them
Patient Experience Flow
We have developed an interactive diagram which serves as the foundational framework for our patient experience research.
It illustrates the patient journey from start to finish and identifies recurring patterns and themes across the many disease areas that we have worked in.
As a patient moves through each of the stages of their disease, they will experience moments that matter whereby their clinician is more involved and timepoints where their carer will be more intimately involved. Of course, it is the patient that goes through the whole experience.
By delineating the roles of not only patients, but healthcare professionals and carers, we can uncover opportunities to empower patients, caregivers, and healthcare providers with effective tools and solutions.
Screening & diagnosis
Treatment decision & intervention
Monitor & manage
Prevention & wellness
Living with disease
Patient Experience Research
Through collaboration with Patient Organisations, Healthcare Professionals and research organisation Community and Patient Preference Research (CaPPRe) we conducted groundbreaking research to quantify and map patient experiences during their overall healthcare journey. By working across the health ecosystem and consistently focussing on understanding the priorities and unmet needs of patients, our aim is to deliver consistently exceptional experiences that truly empower and support patients.
Snapshots of our work
Blending science and care we will continually strive to make a profound impact on the future of health for everyone, everywhere.
We want to continue to work with patients, caregivers, healthcare professionals, government and industry to drive health forward in an increasingly complex world. We acknowledge the importance of working together to shape the future of health and transform the patient experience.
Embedded in our approach to patient care are three key principles: Partnership, Education, and Innovation and Advocacy. Read more of our stories to learn about the projects we've worked on and how we're getting the job done - with the help of our patient partners.
As a person with a disability, we have a saying, that's called 'nothing about us without us'. If we're in the room, if we have a seat at the table, we know that will improve outcomes as we know they will hear our voices.